There is round the clock support available to all patrons of Silversands Casino.
In fact this is one of the primary reasons for which Silversands Casino enjoys such a stellar reputation among gamers.
At any time if you have a major query for which you would like to speak directly to casino personnel, you can call TOLL FREE on 0 8000 SANDS / 0800 980752. Yes this support is available round the clock, 24/7.
And this includes queries relating to just about anything including payments, games or practically any aspect related to the casino. Yes, particularly for payment related queries, you should call between 9 am and 5 pm, Monday to Friday, since that is when concerned staff adept with all payment related information is available.
For round the clock support, email email@example.com
While you are welcome to contact Silversands Casino on just about any query that you have, over the years, we have noticed that there are many common questions which most folks have. For that, we have compiled a list of FAQs below. We would urge you to please review them before contacting Silversands Casino since there is every chance that your query has already been addressed below.
Are there any costs involved in registering at Silversands Casino?
No, there is no fee attached to registering at Silversands Casino, and this remains true whether you choose to play for free or with money. At the same time, remember that there are numerous advantages to registering such as getting a lowdown on all promotions being run from time to time; availing bonuses; and not to forget – some really special, ‘mystery’ prizes and surprises!!
If I am uncomfortable registering online, is there any other means of doing so?
You really do not have any reason to be uncomfortable in registering with Silversands Casino online since all information is kept completely safe and secure. Yet, if you are still not convinced, you can contact the Support team directly at any time who can possibly guide you on alternative ways to register by sharing your pertinent details with them.
What Games Are Available at Silversands Casino?
There are numerous games on offer on Silversands Casino that include Baccarat, Blackjack, Caribbean, Video Poker, numerous slot games, Roulette, and Red Dog to only name a few. Remember that there are many more games on offer, apart from the fact that newer games are constantly added to the repertoire at the casino. Don’t worry; while you can keep an eye for new games, at our end, we will ensure to email you about them!
I would like to know how I can collect my winnings on Silversands Casino
Collecting your winnings on Silversands Casino is really simple, and the banking page has all the information that you will need for doing so. Typically, it takes about 72 hours for transactions to be processed, which is why we would urge you to be patient. Not only that, at times things can take longer still since inter-bank transfers end up taking more time, anywhere between 2 to 3 business days, if not more.
Please guide me on downloading the casino software
Downloading the casino software is quite simple and takes mere minutes; you can click the FREE download button at the outset and from there, simply follow the instructions that you receive.
Do I need to download the software each time I want to play?
No, that is completely unnecessary. The whole download and installation process is one time only, after which you can play forever as long as you are connected to the Internet.
What if I forget my Account name and / or Password?
In case that happens, you can take cues from the login screen which has a link you can click to have your password sent across to you. Alternatively, you have the option to write to Customer Support directly with your first and last name – they should be able to help you with your account information you’ve forgotten.
What if I experience a problem logging in?
Most often that happens when you’ve either typed your Account name or your Password wrongly. A simple solution would be to double check and if you know that you have entered wrong details, rectify them with correct information.
What are the consequences of a loss in Internet
connectivity while I am placing my bets?
The consequences will completely depend on the stage of the bet you were at when the connection was lost; if it went through after the bet had already been resolved then your credit balance will reflect the outcome in due course. On the other hand, if the bet was in fact not resolved, then the incomplete bet will be placed in front of you the next time you login as a cue to now go ahead and complete it.
What about safety of my credit card details?
Your credit card details are completely safe with Silversands Casino. In fact there is a distinct entity called E-cash Company Surefire Commerce involved which guarantees complete safety of all sensitive credit card related information, including an assurance that no such information will ever be disclosed.
What if my bonus is not credited to my account?
Such occurrences are very rare and probably something to do with the account not having refreshed to reflect the bonus amount; in such cases, we recommend that you log out and log back into your account whereby you should see your bonus. In case you still do not see the bonus amount – which you are sure should be there, please contact Customer Support.
Can you please explain comp balance and its relevance to me?
Comp balance takes into account your wagering activities on the casino and rewards you for the same. Once you have accumulated a certain number of comp points you can redeem them for real money; for instance 500 comp points can earn you 1 Rand in your casino account. The redemption process is reasonably simple and can be done either through the cashier or via the VIP Player Club.
Likewise I want to know more about coupons please – what they are, how can I redeem them, etc.
Coupons serve the purpose of vouchers for claiming bonuses on deposits or perhaps even for free. There are many kinds of coupons – free money coupons as well as percentage or fixed amount coupons. Remember that you can only redeem a coupon once. Also when it comes to deposit bonus coupons, it is mandatory to first put your coupon into the casino before you actually go ahead with the purchase.
Anytime you feel that your query has not been covered above, feel free to contact Customer Support at Silversands Casino. Replies are always very prompt so no concerns at all. Yes, in your email it is advisable that you include your full name, your user or account name as well as a complete description of the query that you have or the problem that you are facing – that will help in addressing the matter swiftly and appropriately.
For a support or advice, please call Silversands Casino on 0800 980752 24/7